Returns & Exchanges

Right of Withdrawal

You have 30 days, starting from the day you receive your package, to return or exchange your items.

Returns

How to make a return:

1. Pack your items, preferably using the same bag or box your order was delivered in.

2. Register your return at madlady.com/returns and receive a QR code.

3. Scan the QR code at your postal agent, and they will print a shipping label for you to attach to the package.

The return shipping fee is 49 SEK and will be deducted from your refund.

 

Exchanges

- Return shipping is free of charge when exchanging items.

- Register your exchange at madlady.com/returns with your email address and order number.

- Select the item you want to exchange for. Once we have received your return, a new order will be created and shipped, provided the item is in stock.

- No new payment will be made – your original payment remains in place.

 

Refunds

- It may take up to 10 business days from the time your return arrives at our warehouse before it is processed.

- Once approved, you will receive a confirmation email.

- Refunds for card payments are made within 3–5 business days.

- Refunds for invoice payments are made within 5–7 business days.

- If you have not received your funds after receiving confirmation, please contact us at hello@madlady.com.

 

Complaints

- If an item is defective or damaged, please contact us within 7 days of receiving it.

- Include your order number and a photo showing the defect.

- We will provide instructions on how to return the item or receive a replacement.

 

Uncollected Packages

For packages that are not collected, a fee of 175 SEK will be charged to cover shipping and handling costs.